The tires on the Escape are getting pretty worn - there's lots of tread left, but they're really cupped, and that causes an annoying, low-pitched hum at speed. Above 80mph, the car shakes something fierce.
Last week, I ordered a set of tires from TireRack, an online tire retailer that we've used for tires for the Corvette. I used their year->make->model selector, and it said the OEM tire was 235/70R16, so «in spite of the disclaimers on their website telling me to double-check the actual tire size on the car», I ordered a nice set of General Grabber tires, and had them shipped to the local Lexus dealer, where my brother-in-law is a service writer, and gets me discounts on mounting and installation.
Carole took the car to the dealer yesterday, and after they got it up on the rack they discovered that the car actually uses 225/70R15 tires. Not good.
I called TireRack today to see what my options were, and they were very helpful. The nice lady in customer support was able to waive the shipping charge on the replacement tires, and get me a discounted rate to ship the wrong tires back. The guy in sales helped find me a great set of Kumho's in the right size, and had some good advice on which way to go.
All in all, they turned my mistake into a fantastic example of excellent customer service.

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